Help, Privacy and security

Who can see my documents?

Your original documents are encrypted and visible only to you, and to the moderators on our team who check them. Nobody else sees them: not other users, not buyers, and not the people you share a car with. To open an original yourself, Carnoat asks you to confirm it is you every now and then; the anonymised copy opens straight away.

A buyer only ever sees an anonymised copy, with personal details blacked out, and only after a moderator has approved it and you have chosen to share it with that particular buyer, once both identities are checked. Before that, a buyer sees what you chose to show: for an open car its photos, price, mileage and your description; for a discreet car an anonymous profile with rounded figures.

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The assistant answers from the help articles below. It cannot see your account; for that, a person on our team helps you.